General questions

What is VPS hosting?

VPS hosting offers a powerful and flexible middle ground between shared and dedicated servers. It provides you with a virtualized server environment, giving your website or application dedicated resources for improved performance, greater control, and enhanced security.

Its use cases include managing databases, hosting game servers, building virtual/remote desktop environments, hosting websites, various operating systems, and web applications, conducting development and testing, and keeping data backups.


Which operating systems do you offer?

VPSServer offers the following options of pre-configured server templates. You can also bring your own custom ISO image or operating system.

  • FreeBSD
  • Ubuntu
  • Centos
  • CloudLinux
  • AlmaLinux
  • Windows Server 2012
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022
  • Rocky Linux

In which locations can I set up my server?

VPSserver.com maintains over 20 globally distributed data centers, strategically located across North America, Europe, the Middle East, and the Asia-Pacific region. See our updated list of locations.


What kind of customer support can I expect from VPSServer.com?

We believe in helping our customers at every step, even when using our free virtual server. Customers can connect with us through calls, live chat, or email to get prompt solutions.


Do you have an affiliate program?

Looking for some passive income with an easy and straightforward setup process? Our affiliate program is a great way for our customers to earn money by referring clients to VPSServer. By joining our affiliate program, you have the opportunity to earn a commission for each successful sale coming from your efforts.

Billing and payments


How do I pay for my server?

We offer two convenient payment options:

  • Credit/Debit Card: We accept all major card types, including virtual, prepaid, and electronic cards, as long as they have a cardholder's name.
  • Prepaid Deposit: You can fund a deposit using either a credit card or PayPal.

What if I need to upgrade, downgrade, or cancel my services mid-contract?

Enjoy complete flexibility with our services – no long-term contracts are required. Scale your resources up or down whenever you need.

  • Monthly Servers: You'll pay upfront for your chosen server configuration. Any upgrades during the month will be prorated. You'll only be charged for the current month when you cancel. No charges apply for subsequent months.
  • Hourly Servers: Charges are based on usage (on/off). You'll stop being charged immediately upon termination. You can cancel anytime.

Do you have a minimum contract period?

We don't require any minimum contract period. Enjoy complete flexibility with our VPS hosting. Cancel anytime through your control panel.


Security and infrastructure

How do I set up a firewall on my VPS server?

To set up a cloud firewall, follow these steps:

  1. Access the control panel using your login credentials.
  2. Deploy a new firewall instance within your chosen data center.
  3. Configure your Virtual Local Area Networks (VLANs).
  4. Connect the firewall's network adapters to the appropriate VLANs.
  5. Use the provided IP address and URL to access and manage your firewall settings.

Can VPSServer.com help with my cloud migration?

Yes! We offer comprehensive support for cloud migration. As long as you have full root access to your current server, our technical support team can assist with moving your data and applications to your new server on our cloud infrastructure. We maintain backups of your original environment during the transition period, so you won’t experience any downtime.


Will my data be secure with VPSServer.com?

Our VPS hosting services offer unmatched flexibility and scalability, making them ideal for everyone, from individuals to large enterprises. Our security solutions are always on and are continuously mitigating threats, so your cloud servers are protected at all times. Our robust security measures include cloud monitoring, DDoS protection, firewall solutions, and daily cloud server backups.


Do you restrict Port 25?

VPSServer.com provides unfiltered Port 25 access. This facilitates direct SMTP communication, which is crucial for businesses operating their own mail servers and requiring reliable email delivery.


Does your infrastructure support IPv6?

Yes, IPv6 is supported on our servers. Each IPv6 address is available for $1 per month, and you can add up to 4 addresses per server. To enable IPv6 during server creation, please contact our support team as this option is not directly available in the server creation console.


Which virtualization technology do you use?

Our cloud infrastructure features KVM virtualization, NVMe storage, and Intel Xeon Platinum processors for top-tier performance.


Getting Started with the Free Trial

How does the free trial work?

Our 30-day free trial includes services worth up to $100. You can set up your free VPS server, install an operating system, and select a location from one of our 20+ data centers worldwide.

If you choose monthly billing, you will receive your first invoice the month after the free trial expires. For example, if you start your free trial on November 20, the server will be active until December 20. If you don’t cancel, your first invoice will be sent out after January 1. That invoice will include a prorated charge for November 20-30, as well as the month of January.


What happens if I exceed the parameters of the free trial?

Your 30-day free trial provides a single server (max. $100 value) and 1TB of data transfer. Any usage beyond these limits will incur prorated charges, automatically applied to your credit card.