Frequently asked questions

Billing

What billing options are available, and are there any special features?

Our billing system runs every 1st of a new month. In this billing run the usage of your servers is calculated for the previous month. You are charged afterwords. It is possible to setup a recurring payment method or simply add the funds into your account, all invoices will then be automatically paid.

What payment models are currently available?

We accept payment via CreditCard, BitCoin and PayPal (on request). Within your PayPal account, it is possible to add multiple modes.

Do you give refunds? If so, how do I request a refund?

We give refunds on a case-by-case basis. Refund requests should be sent to info@VPSServer.com.

I have more than one account, is it possible to transfer credits from one account to another?

No, it is not currently possible to transfer credits from one account to another.

When will my credit card be charged?

Your credit card is charged the first time you make a purchase and on a monthly basis after that – depending on your subscription model. Daily and hourly billing models are also available.

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