Billing

What billing options are available, and are there any special features?

Our billing system runs on every 1st day of a new month. In this billing run the usage of your servers is calculated for the previous month. You are charged afterwords. If you have setup a recurring payment method like a credit card we will use this to pay the invoice. We will first use the balance from your VPSServer account.

If you do not use a recurring Payment method you can use Paypal or Bitcoins to fund your account. The amount due will be deducted from your VPSserver account balance.

What payment models are currently available?

We accept payment via CreditCard, BitCoin and PayPal (on request). Within your PayPal account, it is possible to add multiple modes.

Do you give refunds? If so, how do I request a refund?

We give refunds on a case-by-case basis. Refund requests should be sent to info@VPSServer.com.

I have more than one account, is it possible to transfer credits from one account to another?

No, it is not currently possible to transfer credits from one account to another.

When will my credit card be charged?

Your credit card is charged the first time you make a purchase. After the purchase we will use your credit card to pay any future invoices that exceed your VPSServer balance. If you fail to pay your invoice with your credit card we will try again within a few days.

How do I choose a plan? Which plan (monthly, daily and hourly) is more appropriate for me?

We generate invoices on a monthly basis. You can view your invoices on the dashboard under the service page. The invoices are generated afterwards and you are only charged for the period you had an active server in your account.

Can I choose a specific date for my credit card to be charged?

Yes, you can choose to fund your VPSServer balance any time you want to. By default, subscriptions are charged on the 1st of every month. If there is not enough balance in your VPSServer balance we will charge your credit card.

Where do I find my invoices?

Invoices are generated every month. You can view all your invoices by going to "invoices" on the dashboard under the service page.

Is there a free-trial period?

We do offer trials in some promotions. Keep in touch with our website to see if there is any promotion available for your account.

Are there any charges levied for bandwidth?

By default, each plan includes a set amount of free bandwidth. Once you exceed that bandwidth, you will be charged $0.02 per GB in American and European locations. Due higher costs in Asia it is $0.05 per GB in Hong Kong, Singapore and Tokyo.